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Terms of service

1. Introduction

a) These Terms of Sale govern the supply of products to you as a buyer through
https://atoliry.com (“the Site”).

b) Please read these Terms carefully before placing an order. By submitting an order through the Site, you agree to be legally bound by these Terms with immediate effect.

2. Orders & Acceptance

a) Order Acceptance

Your order is considered accepted when we confirm acceptance in writing (e.g. via email or mobile message).
If we are unable to accept your order, we will notify you and no charge will be processed.

b) Payment

By placing an order, you authorise Atoliry or its payment partners to charge your selected payment method.

Accepted payment methods:

  1. Credit / Debit Cards

  2. Cash on Delivery (maximum amount: USD 300 / SAR 1000)

c) Customer Cancellation

You may cancel your order any time before shipment for any reason.

d) Our Right to Cancel

We reserve the right to cancel an order if:

  1. Payment is not received when due

  2. Required information for fulfillment is not provided

  3. Delivery cannot be completed due to customer unavailability or refusal

3. Delivery

a) Delivery Costs & Customs

Delivery fees are displayed at checkout.
Customs duties, import taxes, or clearance fees are not included and are the responsibility of the customer according to their country’s regulations.

b) Estimated Delivery Time

Estimated delivery is 2–5 business days from shipment, subject to possible delays due to customs or couriers.

c) Delivery Delays

Delays may occur due to factors beyond our control such as customs processing, courier disruptions, or force majeure. These do not automatically entitle the buyer to cancellation or refund unless the order remains unshipped beyond the fulfillment window.

If delivery fails due to customer unavailability and the customer does not respond to our contact attempts, we reserve the right to cancel the order.

d) Transfer of Responsibility

Ownership and responsibility for the product pass to the customer once the order is delivered to the specified address.

e) Stock Availability & Fulfillment

In rare cases where items are temporarily out of stock, Atoliry reserves the right to fulfill the order within up to 10 business days.
Customers will be notified in case of delay. Partial shipments may occur at our discretion.

4. Product Information

We aim to ensure that all product descriptions, images, and details are accurate. However, we do not guarantee that all content is free from minor errors and reserve the right to correct any inaccuracies without liability.

5. Pricing

We strive to display accurate pricing. However, pricing errors may occur.
Atoliry reserves the right to cancel any order placed with incorrect pricing due to a technical or human error, even after order confirmation.

6. Returns & Exchanges

Food, cosmetic, and personal care products are not eligible for withdrawal once shipped, for hygiene and safety reasons.

However, we will approve returns or replacements if:

  • The item was damaged during shipping

  • The wrong product was delivered

  • The product is defective or unusable

Returns are not accepted in cases such as:

  • Delivery delays affecting special occasions

  • Customer relocation while order is in transit

  • Change of mind after shipment

Approved cases will result in either:

  • A full refund, or

  • A free replacement (customer choice)

7. Warranties & User Responsibilities

You confirm that:

  • You comply with all applicable laws and regulations

  • You have the legal authority to place orders and make payments

  • If ordering on behalf of a company, you are authorised to bind that company

All services and products are provided on an “as-is” basis without implied warranties beyond what is required by applicable law.

8. Liability Limitations

Nothing in these Terms limits liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence

  • Any liability that cannot be excluded under applicable law