📦 USE COUPON FIV5 → 5% OFF

Refund policy

1. Food, Beauty & Personal Care Products

Refunds or exchanges will only be approved if one of the following applies:

  • You received the wrong product

  • The product is defective

  • The product is significantly different from its description or images on our website

2. Other Product Categories

Refunds are accepted only if:

  • The item arrived damaged during shipping, and The issue is reported to the shipping company within 3 days of delivery

Customers must provide clear photos of the damaged item as evidence.

3. Refunds for Cash on Delivery (COD) Orders

If your COD order qualifies for a refund, you will be asked to provide your bank account details.
Once approved, the refund will be transferred directly to your account.

4. Return Process

Returns are free on most items sold on Atoliry, provided they meet the conditions above.
To request a return, contact our support team via:

5. Additional Conditions

  • Orders cannot be canceled or refunded after shipping unless they meet the conditions above

  • Some products may take up to 10 business days to ship if temporarily out of stock (as stated in our Terms of Sale)

  • Customs delays or courier disruptions are outside our control and do not qualify for refunds