📦 USE COUPON FIV5 → 5% OFF

Shipping policy

Shipping Policy

1. Order Processing Time

Most orders are processed and shipped within 2–5 business days.

In rare cases where items are temporarily out of stock, fulfillment may take up to 10 business days.

Customers will be notified in case of any delays.

2. Shipping Methods & Delivery Time

We offer Standard and Express Shipping, depending on the destination:

United Kingdom (UK)

  • Standard Shipping: 4–7 business days
  • Express Shipping: 3–4 business days

Europe

  • Express Shipping only: 3–4 business days

United States (US) & Canada

  • Express Shipping only: 3–4 business days

Australia

  • Standard Shipping: 5–8 business days

Saudi Arabia, UAE, Qatar, Bahrain, Kuwait, Oman, Jordan

  • Standard Shipping: 3–5 business days

Egypt

  • Standard Shipping: 4–6 business days

Delivery times are estimates and may vary depending on external factors.

3. Shipping Fees & Customs Responsibility

Shipping costs are calculated and displayed at checkout.

Customs duties, import taxes, VAT, or clearance fees are not included in product or shipping prices. These charges are the sole responsibility of the customer, based on the destination country’s regulations.

Refusal to pay customs fees may result in the shipment being returned or abandoned, and such cases are not eligible for a refund.

4. Delivery Time & Delay Disclaimer

While we strive to meet estimated delivery times, delays may occur due to:

  • Customs clearance
  • Courier backlogs
  • Weather or operational disruptions
  • Peak seasons
  • Other external factors beyond our control

Such delays are not considered non-delivery and do not qualify for refunds, cancellations, or disputes.

5. Tracking Information Disclaimer

Tracking numbers are provided once the order is shipped.

Some shipping providers may take time to activate or update tracking.

UK Notice: Tracking updates may take 2–4 business days after shipment to show movement. This is normal and does not indicate an issue.

6. Customer Contact Details (Important for GCC Countries)

Customers must ensure that their phone number and delivery details are accurate at checkout.

For customers in Saudi Arabia, UAE, Qatar, Bahrain, Kuwait, Oman, and Jordan, local couriers may contact recipients via phone or WhatsApp.

If:

  • The phone number is incorrect
  • The customer does not respond
  • Delivery fails due to unreachable customer

Atoliry is not responsible, and the order is not eligible for a refund.

7. Failed Delivery or Incorrect Address

If delivery fails due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailability
  • Refusal of shipment

Atoliry reserves the right to:

  • Cancel the order (shipping fees are non-refundable), or
  • Request additional payment for re-shipping

8. Damaged Items During Shipping

If your order arrives damaged:

  • Report within 24 hours for food, beauty, and personal care items
  • Report within 3 days for other items

Please provide clear photos of the item and packaging.

Approved cases will be handled according to our Refund & Return Policy.

9. Shipping Support

For any shipping-related inquiries:
📧 Help@atoliry.com

If you want next step, I’ll give you a 2-line “checkout warning” version that protects you in disputes (very important for Stripe/PayPal).